The questionnaire is how we get the details we need about your current site, your content, and what matters most to your practice. For the Essentials package especially, this is how you communicate your vision to us, so taking the time to fill it out well helps us build accurately and avoid back and forth later.

For the Revamp Setup, a brainstorming call is part of the package once you are underway. Outside of that, we handle inquiries by email. It keeps things clear and gives you something in writing to reference as we go.

Not exactly. Jane's website builder has its own layout options and structure, so your site will look a little different once it is rebuilt. With Essentials, we focus on moving your existing content over cleanly with light rearranging. With Revamp, we take a more hands-on approach to structure and flow, working within what Jane's builder offers.

No. Site Setups are setup only. Once your site is delivered, further changes are considered new work. If you would like ongoing help keeping your site accurate and current, ask us about Site Care, our annual plan for post-launch updates.

We can use high-quality stock images as placeholders where needed. That said, original photos of you, your space, and your team make a real difference in how the site feels and how potential patients connect with your practice.

Possibly. If you need more than what your package covers, let us know, and we can talk about what that looks like. Reach out, and we will confirm what's possible for your situation.

That falls outside what we handle. Our work covers your public-facing website. Anything involving booking, intake, patient portals, or payment processing is native Jane functionality, so those questions go to Jane Websites support directly.

We specialize in Jane Websites and Squarespace. If you are currently on another platform and looking to move over, we can help with that transition.

Work begins once payment is received, and payments are non-refundable once work has started. If something has come up, reach out and we will talk through it.

Yes, through Site Care, our annual plan that keeps your site accurate and on-brand over time.